Posted on 05/04/2021
ZenCity is a social listening tool that would be used to capture the sentiments, behavior, concerns, and opinions of the City’s constituents. Through the implementation of the ZenCity pilot, the i-team believes that the City will be able to cast a wider net in quantifying constituents’ sentiments and opinions on City solutions, be proactive about addressing concerns before they become issues, supplement existing information technology and data tools, and tailor City services and programs by demographic groups, neighborhoods, and Council districts.