Making Los Angeles Business Friendly with Behavioral Insights (06/21/2017 - $69,990)

Making Los Angeles Business Friendly with Behavioral Insights

Office of Finance (Finance) seeks to restructure its customer service experience in order to better address the needs of those utilizing the Office's services. Finance will use behavioral science provided through Behavioral Insights Team (BIT), a social purpose company focused on helping organizations around the world apply behavioral insights in support of social purpose goals, and critically evaluate what works best in achieving social impact. Utilizing this behavioral science, Finance aims to simplify its processes pertaining to the distribution, collection, and handling of documents associated with the registration of, and tax collections from, businesses within the City of Los Angeles. Overall this will make Los Angeles more business friendly.